Shine and Dine Services Disclaimer

 

• Shine and Dine Services does NOT guarantee the removal of stains such as, rust, mildew or others caused by hard water build-up or lack of maintenance.

• All areas are expected to be free of clutter.

• Fireplaces must be unused for 72 hours prior to cleaning.

• Clients are required to inform Shine and Dine Services of items or surfaces needing special care.

• We are NOT responsible for damage due to fault and/or improper installation of any item.

• We are NOT responsible for any harm caused to animals or people due to our cleaning supplies, we can use supplies provided if needed.

• If special care while cleaning is required, it is the Clients responsibility to inform Shine and Dine Services

• All dogs or other pets should be put away during cleanings, we are NOT responsible for there care if you leave them out.

• All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.

• Furniture on wood floors is assumed to have proper protection.

• All important and valuable items should be put away during cleanings to prevent any possible accidents.

• All Clients have 24 hours to contact Shine and Dine Services with any issues or complaints, after 24 hours all clients accept that we are not held accountable.

• We do not offer refunds but do guarantee that we can come back and correct any errors caused by cleaners hired by Shine and Dine Services.

• We cannot guarantee cleanings to be finished by a certain time it depends on the scope of the work if any clients need the cleaners to be finished by a specific time it is the clients responsibility to inform the company before the cleaning begins.

• We only clean windows and blinds and other surfaces that can be reached with a 3 step ladder.

• For safety, no other jobs should be done while we are cleaning.

• The presence of other workers or excess of people in the house might cause the estimate to be inaccurate.

• Having other work done in a house while our teams are working might affect the cost and time needed to complete the cleaning to your satisfaction.

• No heavy furniture will be moved.

• Deep cleaning cost is different from our regular cleaning. Please refer to our deep cleaning highlights for a thorough explanation.

• Our employees are a critical investment in our company's success. To ensure a seamless and controlled client experience, we have established protocols that prohibit direct client access to employee information and interactions. Clients can not be working with our staff directly in any circumstances. This allows us to maintain the highest level of service.

• We understand the importance of providing reliable cleaning/waitressing services to our valued clients. However, there may be instances where we are unable to fulfill a schedule appointment duetounforeseenspecialcircumstances. We will make every effort to reschedule your service at a convenient time for you. We apologize for any inconvenience this may cause and appreciate your understanding.